Featured TRUST Member
Mandy Richards, RN, MSN, ACNS-BC, CNRN
Current Organization and Position:
Mandy Richards is Vice President of Patient Care/Chief Nursing Officer at United Hospital, part of Allina Health. United Hospital, the largest hospital in the Twin Cities east metro area, provides a full range of health care and is recognized nationally and locally for its expertise and care. United Hospital serves more than 200,000 patients and their families each year.
As the leader of nursing and patient care services at United Hospital, it is my role to provide the strategic and operational leadership necessary to achieve best-in-class patient outcomes and exemplary patient experience. I place a great deal of focus on developing excellent nursing leaders who lead with purpose and passion and strive to provide bedside nurses with the support they need to provide the best possible care to the patients we serve.
Have you ever had a mentor? How did he/she help you most?
Yes, I have had many mentors during my career. I have always appreciated those who took the opportunity to share their professional experiences especially the female mentors who have helped me navigate the challenges of being a great leader and a great Mum. I have appreciated the wisdom and value that mentors bring especially when I have moved into new roles where I am stretched and learning.
What is the best career advice you've received?
The greatest career advice I received is “you are only as good as the team around you.” This is so true. I have the greatest team I work with at Allina. A team should be diverse, should challenge each other, hold each other accountable, be reliable and be there for each other on days that are great and those that are challenging. It reminds me of something Mother Teresa once said, “I can do things you cannot, you can do things I cannot; together, we can do great things.” I want to do great things in life and in health care, and to do that I need to always be part of a great team. Health care can be a challenging environment, and the people around you are essential for success.
What support do you need now to evolve your development as a leader?
Joining the TRUST was one of the steps I have needed to do for me to develop and grow as a leader. I am looking forward to meeting and learning from other women leaders in health care who are also passionate about making a difference in the health and lives of patients.
How do you want to support other women in their leadership journeys?
When I think back on my early leadership years, I was also raising babies and toddlers. I found I was trying to find the equal balance between being a great Mum and also being great at my job. When I realized that it was more of a blend of both than a balance is when I found true joy for both my family and my job. I now look for opportunities to support new nursing leaders who are going through similar challenges as I did. Often, they just need the encouragement that they can do both and do them well.
What is something that not many people know about you?
Although I am from Australia, I did my final years of high school here in Minnesota at Minnehaha Academy and my first winter here was the Halloween storm of 1991. What a welcome to Minnesota that was!!
Any words of wisdom to live by?
Never get comfortable. Always stretch yourself to live beyond what you thought you were capable of. Surround yourself with great support both professionally and personally to do life with. It is far better than doing life alone.
Visit the TRUST Member Spotlight Archives