Member Spotlight: Velma Makori

Featured TRUST Member

Velma Makori

Livio Health Group – Onsite Clinical Field Manager

Key responsibilities:

I am responsible for the day to day management of clinical field operations within our Onsite service line, which includes initiating and maintaining excellent relationships with key clinical accounts to support the work of our care teams in breaking down healthcare barriers and bringing quality, patient-centered care to the populations we serve.

I have direct oversight of the Medical Assistants (MAs) and Licensed Practical Nurses (LPNs) as part of our clinical care team.

In close collaboration with the care teams, care coordination, navigation team, as well as other members of clinical and business operations, I drive continuous improvement of clinical efficiency through the development and implementation of solutions to field work processes and tools.

Have you ever had a mentor?

No, I have not. I am excited for the opportunity to participate in the TRUST Impact program and develop myself both personally and professionally through this journey.

Why did you join the TRUST?

I joined the TRUST because I saw a community that embraced and empowered women leaders in the industry and thought to myself, “I want to be a part of that.” I also saw an opportunity to network with and learn from knowledgeable and diverse minds within the healthcare space.

What is the best career advice you've received?

Early on in my nursing career, I had a particularly difficult string of shifts where I had three patient deaths in two days. I was reflecting on this with a fellow nurse and friend and how this had imprinted on me emotionally. I said to her, “You would think that I would be used to this by now. I didn’t realize how difficult that was until the end of the night when I sat in my car and bawled.” My friend said to me, “You should NEVER get used to it, and if you ever do, then you are in the wrong career and it is time for you to move on!”

Working in healthcare, I strive to never lose the element of humanity as people are at the center of what we do. It would be easy to become far removed from this as I step away from bedside and patient facing roles and transition into more administrative roles. My guiding principle as I embark on this new path is - the minute the patient is no longer at the heart of what I do, it will be time for me to move on.

How do you want to support other women in their leadership journey?

I would like to network, collaborate with, and encourage other women as they walk in their truths. It is in sharing with others – our knowledge and our experiences – that we grow and learn. As women, it is important that we learn to celebrate each other along the way.

Any words of wisdom to live by?

A combination of my two favorite mantras: What is for you will not pass you, trust the process.

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Women's Health Leadership TRUST

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